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Terms of Service

Welcome to Juvenate Skincare Limited. Throughout our website, www.juvenateskincare.com, referred to as "the Site," the terms "we," "us," and "our" refer to Juvenate Skincare Limited. We offer this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Acceptance of Terms: By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), including additional terms and conditions and policies referenced via hyperlink. These Terms apply to all site users, including without limitation users who are browsers, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the website or use any services.

Personal Information: To make purchases through our site, you are required to provide current, complete, and accurate purchase and account information, including your name, phone number, email address, and delivery address. Additionally, when ordering items, you will be required to provide payment details. We reserve the right to refuse any order you place with us and may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

User Obligations: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, or access to the Service, or any contact on the website through which the Service is provided, without express written permission by us.

Intellectual Property: Juvenate Skincare Limited owns or licenses all content on this website and in our communications, including logos, images, text, graphics, software, audio, icons, trademarks, and e-newsletter content. All materials are protected by intellectual property laws.

You may not use, copy, distribute, or reproduce any of our content without written permission. Our social media content may be shared in its original form only - no modifications allowed.

Unauthorised use may cause irreparable harm and result in immediate termination of your access and legal action, including seeking injunctive relief and other legal remedies to stop misuse.

Modifications to Service and Prices: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part of content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Products or Services: Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Accuracy of Billing and Account Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Advice and Information: The advice and information contained within this site is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. Whist we make every effort to ensure that the information contained within this site is correct, we take no responsibility for any loss or damage arising from its use.

User Generated Content and Reviews: When you share reviews, comments, photos, videos, or any other materials (referred to as "User Content") on our website or social media channels, you're agreeing to these terms. If you don't accept these conditions, please don't post content on our platforms.

Your Responsibilities When Posting Content: By sharing User Content with us, you confirm that:

• You created the content and own all rights to it
• You've waived any moral rights you may have in the content
• The information you're sharing is truthful and accurate
• You're at least 13 years of age
• Your content won't harm others or violate these terms

Content Guidelines: To maintain a positive community, please avoid posting content that:

• Contains false, misleading, or inaccurate information
• Violates someone else's intellectual property, privacy, or other legal rights
• Breaks any laws or regulations
• Is defamatory, offensive, discriminatory, threatening, or harassing
• Was created because someone paid or incentivized you to do so
• Includes contact details, website links, or promotional material for other businesses
• Contains malicious software or harmful code

Responsibility for Content Issues: If your content causes legal issues or violates these terms, you agree to cover any costs, damages, or legal fees that result from these problems.

How We Can Use Your Content: When you post content, you give us unlimited rights to use, edit, publish, share, and distribute it across any platform or medium worldwide, without compensation to you. We may use your content for marketing, product development, or any other business purposes.

Content Moderation: We can edit, remove, or refuse to publish any content at our discretion. You remain fully responsible for all content you submit, even if we make edits to it. We're not required to keep your content confidential, and neither we nor our partners, employees, or service providers have any obligation to maintain the privacy of your submissions.

Liability Clause: By using our website and purchasing our products, you agree to the following terms:

Juvenate Skincare Limited provides skincare products designed to improve your skin's health and appearance. While we strive to offer high-quality and safe products, individual reactions to skincare products can vary.  Adverse reactions are not indicative of a fault with the product. Therefore, Juvenate Skincare Limited shall not be held liable for any adverse reactions or injuries resulting from the use of our products.

By purchasing and using our products, you agree to indemnify, defend, and hold Juvenate Skincare Limited, its officers, directors, employees, and affiliates harmless from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees and costs) arising out of or in any way connected with your use of our products, including but not limited to any allergic reactions or skin irritations.

It is your responsibility to read the ingredient list provided on the product packaging and our website, conduct a patch test, and consult with a Skin Therapist if you have any concerns about potential allergic reactions or skin sensitivities before using our products.

If you experience any adverse reactions, discontinue use immediately and seek medical advice.

If the product was purchased through an authorised stockist, then please contact the stockist directly for assistance.

This liability clause applies to the fullest extent permitted by law.

Indemnity: To the maximum extent permitted by law, you agree to indemnify and hold Juvenate Skincare Limited harmless from all losses, expenses, damages, and costs (including legal fees) resulting from:

• Any violation of these Terms of Service
• Your use of our website or services
• Any content you post or submit
• Any breach of your obligations under these terms

Changes to Terms of Service: You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information: Questions about the Terms of Service should be sent to us at support@juvenateskincare.com.

Last Updated: These Terms of Service were last updated on 18 September 2025.

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